Refund policy

IN OUR ONLINE STORE ALL PRODUCTS CAN BE RETURNED WITHIN 15 DAYS.

If the product does not convince you, we will change it or refund the money. We don’t want you to stay with a product that doesn’t satisfy you.

You have a period of 15 days from the date of receipt of the order to make a change or a return. To do this, follow these steps:

  • 1. Place the item or items you want to return in its original packaging and protect the package very well so that the product you want to return or change does not suffer damage. You have everything ready to send by the means of transport you prefer.
  • 2. Send to:
    Musica Viva
    Partida Mitjanes 3-6
    43747 Benissanet (Tarragona)

Once we receive the package and we check that everything is fine, we will send you a confirmation email and we will refund the money immediately.

The shipping costs of the return will be charged to you, unless it is a change or a refund due to an error by us or a defective product.

We will not accept shipments to owed ports.